INDIVIDUAL ASSISTANCE

EMAIL

•  Whenever someone has a specific question or BIM need, they will make initial contact via email:  mtaylor@virtualBIMmanagement.com

•  A screenshot showing your current issue helps tremendously in the initial email.

•  We will address the issue as quickly as possible with an email response if that is appropriate (e.g. simple procedural question or best practices for Revit/BIM).

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PHONE

•  We may be able to solve it even quicker on the phone. In which case, we will call the individual.  Some people are phone people.  

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LIVE VIRTUAL CONNECTION

•  If the issue is a project related issue and is on screen (e.g. Revit is open and the person wants to show us what they are experiencing), we will coordinate a time (if not immediate) and initiate a LIVE 1:1 virtual connection directly with the individual.

We are currently using Zoom which gives us a face-to-face meeting via a webcam (you do NOT need a webcam for Revit assistance, but it’s always nice when we can see your smiling face while we talk). Once your employee shares their screen, we can then see the issues they are experiencing. And once they grant mouse control, we can quickly help resolve the issue right there in Revit… all the while maintaining a face-to-face connection.

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SEND US THE FILE

•  If the problem cannot be resolved immediately with the face-to-face interaction on the Revit project file, then we will ask the individual to send us a copy of the project file and allow us to investigate the problem.

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TEAM COLLABORATION

We can either use the Design Team’s typical collaboration method, or we will initiate a Zoom request so we can participate in the meeting.  We will make our collaboration services available as the schedule allows.  

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BEHIND THE SCENES

There are many BIM Management activities that take place that do not require live interaction/ collaboration.

•  BIM Management services include pro-active management of the company Revit Template. Updating, purging  and maintaining the relevance of the loaded items is an ongoing task.

•  Custom content creation is another common task. When an individual has a Revit family that is giving them some trouble, they can forward the family to us to ‘fix it’ or add parameters to make it more efficient. Sometimes new content is needed for a project, and the individual can send us the specs or dimensions of the item so we can create it and send it to them for insertion into the Revit project file.

•  When a Revit project file is having performance issues, often characterized by crashing or extreme slowdown, the Team can send us a copy of the file for a review. We will search the file for anything that may be causing the issues they are experiencing.